Refund & Cancellation Policy

Last Updated: 27 May, 2025

At Nebrow, we aim to deliver reliable, high-quality digital tools that help businesses thrive. This Refund & Cancellation Policy outlines how you can manage your subscription, cancel services, and request refunds, subject to fair use and global regulatory standards.

1. Subscription Overview

Nebrow operates on a subscription-based SaaS model. Services are billed on a monthly or annual basis, depending on your selected plan. All charges are clearly presented before checkout.

2. Free Trials

We offer free trials on select products. You will not be billed unless you continue using the service after the trial ends.

  • No payment is required during the trial period
  • You may cancel anytime during the trial without charge
  • Once the trial ends and you're billed, our refund policy applies

3. Cancellation Policy

You can cancel your subscription at any time via your account settings.

  • Cancellations are effective at the end of the current billing cycle
  • You will continue to have access until the period expires
  • No prorated refunds for early termination (unless legally required)

4. Refund Policy

We stand by the quality of our platform. However, due to the nature of digital products:

Refund Eligibility Details
Monthly Plans Not eligible after payment is processed
Annual Plans Refundable within 7 days of purchase upon valid request
Renewals Refundable within 3 days if not used during the new period
Billing Errors Fully refundable upon verification

Refunds are processed in the original payment method and may take 5-10 business days.

5. Exceptions (Non-Refundable)

  • One-time setup fees, onboarding packages, or consulting services
  • Custom development or enterprise integrations
  • Abuse or violation of our Terms of Service or Acceptable Use Policy

6. Payment Disputes

Before filing a chargeback, please contact our support team at care@nebrow.com - we're here to help. Filing false disputes may result in account suspension.

7. Local Compliance

We comply with applicable global laws including:

  • EU Consumer Rights Directive
  • US Federal Trade Commission (FTC) guidelines
  • India's Consumer Protection Act
  • GDPR & CCPA where data and service access are concerned

8. Changes to This Policy

We may update this policy to reflect changes in service or law. The "Effective Date" will always be current.

9. Contact Us

For billing-related questions: care@nebrow.com